Question 1

Is there a free trial?

Accepted Answer

Yes — every plan starts with a 14-day free trial. No credit card required. All features are unlocked during the trial so you can see the full platform before committing.

Question 2

How does workspace-based pricing work?

Accepted Answer

Each workspace is a fully isolated environment — separate billing, email accounts, leads, and team members. You can run one workspace per plan, or upgrade to Agency for unlimited workspaces on a single subscription.

Question 3

Can I switch plans at any time?

Accepted Answer

Absolutely. Upgrade or downgrade instantly from your workspace settings. When upgrading, you're charged the prorated difference. Downgrades take effect at the next billing cycle.

Question 4

What counts as an 'email sent'?

Accepted Answer

Each individual email delivered from MailReachly counts as one send — including sequence steps, follow-ups, and warmup emails. Warmup emails are automatically counted against a separate warmup quota.

Question 5

Do you support Google, Microsoft, and custom SMTP?

Accepted Answer

Yes. MailReachly supports Gmail, Google Workspace, Outlook, Microsoft 365, and any custom SMTP/IMAP provider. OAuth is used for Google and Microsoft — no passwords stored.

Question 6

What are AI credits used for?

Accepted Answer

AI credits power AI Copilot, the AI Email Writer, the Sequence Generator, AI insights, and every AI Agent — the AI Reply Agent and the AI SDR Agent. Starter includes 100 credits per month, Growth includes 200, and Scale includes 500. Buy extra packs at $1 per 5,000 credits any time. Unused included credits reset each billing period; purchased packs roll forward.

Question 7

Which AI features and agents are included?

Accepted Answer

Starter includes 100 AI credits a month plus the AI Reply Agent (inbox replies and follow-ups) and the AI SDR Agent (lead research and personalized cold emails). Growth, Scale, and Agency add AI Copilot and the AI Sequence Generator on top. All plans use included AI credits first, then extra packs at $1 per 5,000 credits.

Question 8

How does LinkedIn pricing work?

Accepted Answer

LinkedIn is available from Starter onward. Starter includes 40 LinkedIn actions per month, Growth includes 80 with unlimited connected accounts, and Scale includes 160. Extra actions are sold as credit packs.

Question 9

Is there a contract or lock-in?

Accepted Answer

No contracts. All plans are month-to-month or annual (cancel anytime). Annual plans are paid upfront and save you up to 20% compared to monthly billing.

Question 10

What's included in the Agency plan?

Accepted Answer

The Agency plan includes unlimited workspaces, a dedicated server environment, white-labeling, a dedicated agency panel for managing all clients from one dashboard, a dedicated account manager, and priority enterprise support.

Simple, workspace-based pricing

Starter

Growth

Scale

Agency

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